Understand online fees and payment models
Choose the amount collected at booking and whether your store or customer covers the platform fee.
What you will achieve
Customers see the expected total and you understand the amount available to withdraw.
Before you start
- Your service prices
- Whether you want full payment or one fixed booking fee
- Whether to absorb or pass on the 5% platform fee
Follow these steps
- 1
In Store settings, turn payment on only when customers should pay during booking.
- 2
Choose Sum of selected services to collect their combined price.
- 3
Choose Fixed booking fee for one flat amount such as a consultation charge or deposit.
- 4
Select I absorb the fee to deduct 5% from your earnings, or Pass it on so the customer pays it on top.
- 5
Review a test checkout and the withdrawal balance breakdown before publishing.
Good to know
Example: absorbing 5% on MK 10,000 leaves MK 9,500 before other adjustments.
Passing on 5% makes the customer total MK 10,500 and preserves your MK 10,000 price.
Explain any remaining balance in your service description.
Open this in your dashboard
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Tell us what you were trying to do, what happened, and any safe booking or payment reference.