Payments & payouts6 min read

Withdraw earnings to mobile money or bank

Read your available balance and request a payout to Airtel Money, TNM Mpamba or bank.

What you will achieve

You request the correct amount to a verified account and can follow its status.

01

Before you start

  • An available, reconciled balance
  • The correct account holder and number
  • Access to the verification code sent to you
02

Follow these steps

  1. 1

    Open Withdrawals and read Available to withdraw, not the larger gross revenue figure.

  2. 2

    Review the balance breakdown for bookings, gift cards, fees and earlier withdrawals.

  3. 3

    Select Request withdrawal, choose a method and enter the account details carefully.

  4. 4

    Enter the one-time verification code when requested.

  5. 5

    Track pending, approved, paid or failed status in withdrawal history.

03

Good to know

Pending and approved payouts are already removed from the available balance.

Do not share a withdrawal verification code with anyone.

Check account numbers twice; a wrong mobile-money number may belong to another person.

Open this in your dashboard

Open this in your dashboard

Still need a hand?

Tell us what you were trying to do, what happened, and any safe booking or payment reference.