Reschedule, cancel, complete or check in a booking
Keep the booking record accurate when plans change or the customer arrives.
What you will achieve
The appointment status and time match what is actually happening at your business.
Before you start
- Permission to update bookings
- The new date and time when rescheduling
Follow these steps
- 1
Find the customer in Bookings and open the booking actions.
- 2
Choose reschedule and select a genuinely available time when plans change.
- 3
Choose cancel when the appointment will not happen; confirm any refund separately where required.
- 4
Use check-in when the customer arrives, then complete after the service is delivered.
- 5
Confirm the updated status in the list and tell the customer about important changes.
Good to know
Cancelling a booking does not automatically promise a refund.
A rescheduled Google Calendar event updates only when the integration is connected.
Use the check-in QR when available to reduce manual work.
Open this in your dashboard
Keep learning
Still need a hand?
Tell us what you were trying to do, what happened, and any safe booking or payment reference.