Understand booking statuses and search
Know what pending, confirmed, completed and cancelled mean, and find a customer quickly.
What you will achieve
You can tell whether a booking is reserved, paid, finished or no longer active.
Before you start
- Permission to view bookings
Follow these steps
- 1
Open Bookings and use the status filter to narrow the list.
- 2
Pending usually means the booking or required payment has not finished.
- 3
Confirmed means the appointment is active and its slot is reserved.
- 4
Completed means the service has taken place; Cancelled means it will not happen.
- 5
Search by the customer name or email, then open the row for contact and payment details.
Good to know
Do not treat a pending payment as collected money.
Check the payment details before asking a customer to pay again.
Use status filters together with search when the list is long.
Open this in your dashboard
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Tell us what you were trying to do, what happened, and any safe booking or payment reference.