Fix missing services or time slots
Work through the common reasons a customer cannot see what they want to book.
What you will achieve
You identify whether the problem is an inactive service, duration, capacity, hours, block or existing booking.
Before you start
- The service and date the customer tried
- Access to Services and, when allowed, Availability
Follow these steps
- 1
Confirm the service is active and has a valid duration and capacity.
- 2
Check that working hours exist on the requested day and are long enough for the service.
- 3
Look for a blocked date or break covering that time.
- 4
Check confirmed and pending bookings that may use the same capacity.
- 5
Review the store capacity model, then test the exact service and date on the public page.
Good to know
A 60-minute service cannot start inside a 30-minute remaining opening.
Per-service capacity and one-at-a-time mode produce different slot results.
Include the store, service, date and screenshot when support must investigate.
Open this in your dashboard
Keep learning
Still need a hand?
Tell us what you were trying to do, what happened, and any safe booking or payment reference.