Understand the customer booking journey
See what customers choose, enter and receive when they book with you.
What you will achieve
You can explain the booking process and identify the step where a customer needs help.
Before you start
- An active service
- Available working hours
- At least one payment method if online payment is required
Follow these steps
- 1
The customer opens your public page or embedded widget.
- 2
They choose a service and available time in the order set by your booking flow.
- 3
They enter their contact details and any notes.
- 4
If payment is required, they choose a method and complete payment.
- 5
Slotsgrid shows confirmation and sends booking details by email or WhatsApp when selected.
Good to know
Preview the exact flow from Embed widget.
A payment that is not completed may leave a pending booking until its hold expires.
Ask the customer which screen and message they can see when helping them.
Open this in your dashboard
Keep learning
Still need a hand?
Tell us what you were trying to do, what happened, and any safe booking or payment reference.