Contact Slotsgrid support safely
Send the information needed to solve a problem without exposing passwords, PINs or verification codes.
What you will achieve
Support can identify the affected store and record while your account and money stay protected.
Before you start
- Your store name
- The page where the problem happened
- Relevant booking, payment, invoice or withdrawal reference
Follow these steps
- 1
Write down what you expected, what happened and the exact message shown.
- 2
Include the store name, date, time and safe reference codes.
- 3
Attach a screenshot after hiding customer details that are not needed.
- 4
Email [email protected] or message WhatsApp +265 886 041 193.
- 5
Keep the conversation in the same thread until the issue is resolved.
Good to know
Slotsgrid support should never need your password, mobile-money PIN or one-time verification code.
Do not post customer contact details in a public social-media comment.
For urgent payment questions, include the amount and provider but never the customer's secret credentials.
Keep learning
Still need a hand?
Tell us what you were trying to do, what happened, and any safe booking or payment reference.